Webster Bank Arena is fully compliant with all ADA requirements. All areas of the facility are accessible including the main entrance, box office, concessions, restrooms and all seating areas including luxury boxes. Lift-arm or "Easy Access" seating is located throughout the arena.
Seating Areas: Seating areas vary according to the event. Permanent locations for patrons with special needs are located on all three concourse levels of the Arena and are accessible from the ground level via an elevator. Other locations may be available depending on the actual set up of the event. Please check with the box office for locations and availability of seating for patrons with special needs for specific events. In an effort to accommodate as many patrons with special needs as possible, patrons who require special needs seating are limited to one adjacent companion seat. The box office will attempt to accommodate larger parties in nearby seating when available.
Seating for the patrons with special needs must be purchased through the Arena box office either in person or over the telephone using a major credit card. Telephone orders are subject to a convenience charge. To order by phone call 203-345-2300.
Parking: Accessible parking is located in the Parking Garage on South Frontage Road for a fee. All vehicles requiring accessible parking must have the proper decals displayed from the rearview mirror or have a special license plate.
Elevators: Public elevators are available in Webster Bank Arena. Elevators are located at the Premium Seating entrance and the Arena CLICK IT or TICKET Box Office Lobby. These elevators are strictly designated as preferred use for guests with special needs during all events.
Restrooms/Concession: All public restrooms are designed to be accessible to our guests with special needs. Guests will find accessible features such as stalls, sinks, mirrors, paper towel dispensers and "family" restrooms with baby changing stations. All concession stands on the Concourse Level have counters that meet ADA height regulations.
Assistive Listening Devices: Infrared hearing devices are available for patron use free of charge. Contact the Box Office at 203-345-2300 for information. Patrons are required to leave their drivers' license.
Service Animals / Interpreting Services: Although animals are not allowed in Webster Bank Arena, an exception is made regarding service animals for guests with special needs. Please contact Webster Bank Arena CLICK IT or TICKET box office about service animals and guests with special needs.