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Frequently Asked Questions

How can I buy tickets?
Tickets to most events are available at the Arena CLICK IT or TICKET Box Office, Ticketmaster.com, all Ticketmaster Outlets or charge by phone 800.745.3000.
Please note additional convenience fees may apply.

Are there discounts for groups?
Group discounts are available for many shows. Usually, a group consists of 15 or more people, but this varies from show to show. For more information, visit our group sales page, or call the group sales department at 203.345.4841.

Where can I get money at Webster Bank Arena? Are credit cards and checks accepted?
A Webster Bank Automated Teller Machine (ATM) is located across from section 117 on the concourse.

Mastercard, Visa, American Express, Discover and cash are accepted at the Arena CLICK IT or TICKET Box Office and Merchandise Stands. Concession stands accept cash and most stands accept major credit cards.
No checks are accepted.

Where is parking and how much does it cost?
Parking is available at surface lots and in the garage. See MAP for details.
Prices vary according to event.

I purchased tickets to a concert that are marked "General Admission." What does that mean?
General Admission means that there are no assigned seats. Seating is obtained on a first-come, first-serve basis. Doors open for most events one hour prior to the scheduled start time, at which time patrons can enter the building and choose their seat. GA tickets marked "Floor" are for the standing room area on the open floor.

How does the lottery system used for concert ticket sales work?
The lottery system begins one hour prior to an event on-sale. Everyone in line at the Arena CLICK IT or TICKET Box Office one hour before opening is given a number. A number is then randomly drawn, and the person holding that number becomes the first person to purchase tickets for the event. The line will form in order beginning with the number drawn. For example, if five numbers are distributed, and 4 is drawn, the line formed would be 4-5-1-2-3. All patrons arriving after numbers are distributed will be put in the back of the line.

How do I obtain a backstage pass for an upcoming concert?
Backstage passes are not available for sale. As they are very limited in number, passes are usually only provided by artist management or fan clubs to select recipients. On occasion, local radio stations will also hold contests in which listeners can win backstage passes for upcoming shows. 
Webster Bank Arena personnel cannot give or sell backstage passes and are prohibited from giving out any tour personnel information.

How far is the Arena from the airports?
Bridgeport Airport (BDR): 5 MI
New Haven's Tweed Airport - 22 MI
Bradley (Hartford) Airport (BDL) - 70 MI
LaGuardia Airport - NY (LGA): 55 MI
Kennedy Airport - NY (JFK): 60 MI
Westchester County Airport: 34 MI

What is the closest hotel?
The Holiday Inn Hotel Bridgeport located downtown is a half mile from the Arena and offers a free shuttle service to the Arena. The Holiday Inn is a full service hotel with all the amenities: heated enclosed swimming pool, exercise room, full service restaurant, Blue Martini lounge, business center and complimentary wireless internet. Upscale guest rooms offer comfort and affordability. Visit our Hotel page for additional hotel information.

Are there any restaurants close by?
A wide variety of food fare is located in the heart of Bridgeport so come, support the local downtown restaurants and enjoy an evening while building a better Bridgeport. All within walking distance of the Arena. Click here for options.

Is smoking permitted?
Webster Bank Arena is a smoke-free facility. A designated smoking area is available outside the building at section 114. If you wish to smoke while at an event, you must exit the building at the designated area, as there is no re-entry if you leave through any other door. Electronic Cigarettes are subject to the same restrictions and must be used in the designated smoking section.

What food items are found at Webster Bank Arena?
Webster Bank Arena provides a wide variety of food options including pizza, chicken sandwiches, burgers, Carvel ice cream and much more. For the complete selection, please click here to see the concession stand menus.

How do I/can I have a birthday or anniversary announced at an event?
Arena Events: Host your Birthday Celebration or Special Event at the Arena. Premium Seating options available - Call 203.345.2300.

Sound Tigers Hockey: Kids can celebrate in style with friends and family at the coolest party in town - Your Sound Tigers fan will receive a special birthday gift from the Sound Tigers and get to see their name in lights on the scoreboard. Get more information here or call 203.334.GOAL.

Fairfield University Basketball: Birthday packages start at $125, and you receive a special gift for the birthday child, PA announcement, 12 programs, 10 kids tickets/2 adult tickets. Call 203.345.2300 Option 7 for additional information or to reserve your party.

How do I get a schedule of events?
The most convenient way to be notified about events at Webster Bank Arena is to be a member of the All Access Club. Members receive periodic newsletters and are among the first notified when new shows are scheduled. Additionally, members receive special offers and announcements. Click here to sign up now. An upcoming events calendar is also available here.

Does Webster Bank Arena donate tickets or other items to charity?
Requests for tickets should be made in writing on official charitable or non-profit organization letterhead including tax exempt information to:

Booking Department
Webster Bank Arena 
600 Main Street
Bridgeport, CT 06604

Or by Fax
Arena: 203.335.1719

Letters are filled based on availability. No calls please.

Unfortunately, not all requests are able to be fulfilled; however, group discounts are often available (call 203-345-2300 ex. 7 for more information on group tickets).

How do I get to Webster Bank Arena?
Webster Bank Arena is located just off Interstate 95 at exit 27. The Arena is also convenient to Route 8, Route 25 and the Merritt Parkway. Complete directions are available here.The Arena is a short, well-light walk from Metro-North's Bridgeport stop and the Port Jefferson Ferry.

Does the Arena have a lost and found department?
If you discover an item to be missing, or find an item that does not belong to you, please contact a Webster Bank Arena usher immediately. You may also contact our Lost and Found Department by phone (203) 345-4802.