COVID-19 Safety Guide

Welcome back to the Webster Bank Arena! The arena staff have worked diligently to develop and implement a safe plan for the return of guests. As always, our main goal is to ensure the safety and well-being of our patrons and it is our hope that your arena experience is enjoyable and as safe as possible.

The new protocols in place were developed to help you feel confident, safe and comfortable when coming to Webster Bank Arena. As much as our staff is in place to keep you safe, we need you on our team as well. We ask that you understand the new protocols before coming to the arena and do your part to keep physically distant and wear your mask. We are in this together, and together we can overcome this pandemic more quickly and efficiently.

In compliance with Bridgeport's city-wide mask mandate, all guests and arena employees will be required to wear a mask while inside Webster Bank Arena, except while actively eating or drinking.

Certain events may require additional health and safety guidelines per the request of promoters, touring artists, or leagues. Upcoming Webster Bank Arena events and their confirmed health and safety guidelines are below:

Maluma World Tour | Sept. 30

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

New York Islanders vs. New Jersey Devils | Oct. 2

All attendees ages 12 and over for 2021-22 New York Islanders preseason games at Webster Bank Arena must present any one of the following to gain entry:

  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine has been administered at least 14 days before game day.
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day. 

The City of Bridgeport currently requires all attendees to wear a face mask while inside the arena. 

New York Islanders vs. Philadelphia Flyers | Oct. 5

All attendees ages 12 and over for 2021-22 New York Islanders preseason games at Webster Bank Arena must present any one of the following to gain entry:

  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine has been administered at least 14 days before game day.
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day. 

The City of Bridgeport currently requires all attendees to wear a face mask while inside the arena. 

New York Islanders vs. New York Rangers | Oct. 9

All attendees ages 12 and over for 2021-22 New York Islanders preseason games at Webster Bank Arena must present any one of the following to gain entry:

  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine has been administered at least 14 days before game day.
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day. 

The City of Bridgeport currently requires all attendees to wear a face mask while inside the arena. 

Dude Perfect | Oct. 22

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

Gold Over America Tour | Nov. 3

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

Monster Jam | Nov. 12-14

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

Harlem Globetrotters Spread Game Tour | Dec. 27

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

SNY Presents The 2nd Annual Connecticut Ice: Collegiate Hockey Tournament | Jan. 29-30

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

J Balvin Jose Tour 2022 | May 25

We are very excited about having J Balvin back on tour. The Jose Tour 2022 promises to be an out of this world tour and we have instituted COVID-19 safety protocols to promote the health and safety of all our fans, crew and working personnel.  In order to gain entry to the concert venue, all guests will be required to show proof of full vaccination against COVID-19 or a negative COVID-19 test result. People are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or other vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson/Janssen). COVID-19 PCR and antigen tests are acceptable. Proof of vaccination or negative test can be presented in the form of: (1) a photo of the vaccine card or negative test result on a phone; or (2) the hard copy of the physical vaccination card or negative test result. Please continue to check back as the concert date approaches, as this information may change (e.g. based on guidance from public health officials).

Bridgeport Islanders 2021-22 Season

All attendees ages 12 and over for 2021-22 Bridgeport Islanders games at Webster Bank Arena must present any one of the following to gain entry:

  • Proof of full vaccination, which means your final dose of the COVID-19 vaccine has been administered at least 14 days before game day.
  • Proof of a negative COVID-19 rapid antigen test taken within 6 hours of the start of the game.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of game day. 

The City of Bridgeport currently requires all attendees to wear a face mask while inside the arena. 

Sacred Heart 2021-22 Season

Masks are required for all guests and staff while inside the arena, except while actively eating or drinking.

PLAN YOUR TRIP: NEW HEALTH & SAFETY GUIDELINES

Some of our health and safety measures are new, but the passion and excitement are the same as ever.  Please read about our new procedures and protocols that have been put in place to protect you and other guests.

TICKETING

All tickets for Webster Bank Arena events will be delivered digitally and will be scanned from guests’ mobile devices at the arena to maintain a contactless guest experience. Staff will also be on hand at each entrance to help guests scan their tickets, if necessary. 

How to Access Your Mobile Tickets:
1. Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
2. Login to your Ticketmaster account and locate the order with your ticket(s).
3. Tap and show. Your phone will be scanned for entry and you're in!

Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Click HERE on a tutorial on how to access your mobile tickets.

PARKING

Pre-paid parking is available for select events at Webster Bank Arena online through Ticketmaster.com when purchasing event tickets. Event day parking is located in the surface lots across from the venue located between Lafayette St & Broad St. and in the Harbor Yard Transit Garage on South Frontage Rd. Pricing for parking on event days will vary based on event. 

Take advantage of the public transportation options close to the arena. The Bridgeport Metro North station is a 7-minute walk away from the arena (0.4 miles). You can check schedules to and from the station using the button below.

METRO NORTH SCHEDULES

 

HOW WE'RE KEEPING YOU SAFE

Enhanced Cleaning

Enhanced Cleaning

600 Main Street
Bridgeport, Connecticut 06604

Webster Bank Arena has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each event and regularly throughout the event with hospital grade disinfectants. 

Cashless Transactions

Cashless Transactions

600 Main Street
Bridgeport, Connecticut 06604

To limit the number of touchpoints between staff and fans on event days, we recommend guests use a cashless experience for all food, beverage, parking and retail purchases. 

Hand Sanitizer Stations

Hand Sanitizer Stations

Hand sanitizer is readily available for your use throughout Webster Bank Arena. Fans are allowed to bring in a small, clear hand sanitizer bottle.

 

FREQUENTLY ASKED QUESTIONS

How many fans are able to attend events at Webster Bank Arena?

Webster Bank Arena is open at 100% capacity. 

How do I get tickets for an event?

Tickets can be purchased online at Ticketmaster.com or at Webster Bank Arena Yale New Haven Health Box Office. 

BOX OFFICE HOURS OF OPERATION

General Box Office Hours: Monday - Friday 9:30am to 4:30pm

Weekend & Holiday Hours: There are currently no weekend hours scheduled

For any additional information, please contact us at [email protected]

 

How does parking work at Webster Bank Arena?

Fans can pre-pay and receive digital parking passes for select events at Webster Bank Arena online through Ticketmaster.com when purchasing event tickets. Event day parking is located in the surface lots across from the venue located between Lafayette St & Broad St. and in the Harbor Yard Transit Garage on South Frontage Rd. Pricing for parking on event days will vary based on event. 

Are guests allowed to bring any bags to Webster Bank Arena?

Webster Bank Arena asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed an inspection must fit comfortably under your seat. Oversized bags are prohibited. Webster Bank Arena does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Can I buy food and drinks at Webster Bank Arena?

All transactions made at the counter will be cashless, using either credit or debit cards. For more information about concession stands at Webster Bank Arena, visit HERE. 

Will there be ADA seats available?

Yes, ADA seating will be available.